A few thoughts on young people’s use of library space

At the annual conference of the Chartered Institute of Library and Information Professionals Wales (CILIP Cymru), which happened back in May 2016, I delivered a one hour seminar on some findings from my research on young people’s use of library architecture. In order to get a bit of discussion going (see here for the lessons I learnt on seminar organising) I posed a pair of questions and got the room to write down and discuss their thoughts.

  • What qualities of space might young people (16-25) actively seek out in a library?
  • What factors might affect their preferences?

The answers were interesting in a number of ways. There was quite a lot of variance in terms of  semantics, so some people commented on very broad level aspects such as “feeling safe” or “convenience” (in doing so raising the question of what engenders those things), while other people cited more specific needs like “plenty of power sockets” and “enough PCs”.

It’s an interesting question for me because my work lies somewhere between the very general (how you might want a user to feel) and the very specific (what objects a library ought to contain). This is the realm occupied by architecture, which is why I used the particular term “qualities of space”.

When you talk about qualities of space the answers are a little harder to pick out. And I was, let’s not forget, in a room filled mainly with librarians, meaning that although they spend their working lives in library buildings, it’s rare for them to have the opportunity to really engage with architectural possibilities because most libraries aren’t refurbished every day of the week. Librarians’ opinions could reasonably be expected to arise from their dealing with the objects within the library that they can influence (book stock, hardware, furniture etc.) and perhaps also their general sense of what an ideal library ought to be (a safe space, open, free, democratic etc.). It is therefore unsurprising that most of the answers I received were in that general vein. In fact, it was rather pleasing because it reinforced the notion that my work might hold some interest!

Anyway, I will answer the first question in the following ways, in no particular order.

  • Young people (16-25) seek a visual connection with the external or natural environment
  • They seek spaces where they can look out but not be seen by other users or staff
  • They seek spaces that are beautiful (That’s subjective, I know, but most people can tell quality space design when they see it)
  • They seek spaces that have a particular quality or level of noise (not necessarily loud or quiet, but particular nonetheless)
  • They seek proximity to their resources, whether books, PCs or something else

This is only my personal list, generated from conducting walk-along interviews with several dozen young people in three large central public libraries in the UK. Other researchers could no doubt add to or re-frame these points.

And what of the second question? What affects young people’s preferences?

I found two determinants. It is firstly important whether the young person is coming to the library to use it is a second place or a third place social environment, i.e. for work or for informal use. It is secondly important to know whether they are approaching it individually or as a group.

An individual coming to study will want one spatial quality, a group coming to study may want another. An individual intending to use the library to relax will want certain similar to those of the studying individual, but in other aspects their needs will probably differ. Similarly, a socialising group will almost always want an area with a bit of noise in the background, or else they will want total isolation from other library user. This may appear to be a contradiction, but the reason in each case is the same: so the noise of their conversation will not attract attention to them.

Hope that piques your interest, particularly if you’re working in a library, or in architecture. As I mentioned, these are a few thoughts drawn from experience rather than immutable statements of fact, so please add your thoughts.

Have you worked in a public library? How would you answer my questions?

Moving forwards by embracing what’s uncomfortable

Earlier this year I went along to the annual conference of the Chartered Institute of Library and Information Professionals (CILIP) Wales because I’d been asked to run a one hour seminar session on my research.

How on earth, I wondered, was I meant to saunter confidently into a meeting room, hoping that twenty professionals would not only turn up to listen to what I had to say, but also do what I asked them to do?

Pondering this, both then and now, has brought me to a little 1-2-3 of success in such situations that I’m going to share. It’s nothing too earth-shattering, and indeed largely reflects things said by wise folks such as Seth Godin.

  1. Frightening situations can be a source of strength, if approached in the right way. “What doesn’t kill you…” etc. etc.
  2. It’s all about the right group of people. If you’re at a conference, you can pretty much guarantee everyone is there to engage with you. After all, they’ve chosen to interrupt their busy schedules to come along.
  3. Prepare good content. Obvious really. Once you deal with the fear of challenging situations, and once you’re reasonably sure you’ve got a receptive audience to communicate with, you’ve then got to say something worth hearing.

That last point was the worrying one. Given it was a conference, and given that I’d been invited there in the first place, I felt reasonably happy about points 1 and 2, but as for content…? I’d need a little help.

Fortunately, working at a university, I was surrounded by people who are potential fonts of knowledge on this front. I had less experience of running seminars than presentations or student tutorials, and seminars are a little different as they take longer and require some form of discussion. I found a friend and asked for his advice. In essence, the gist of what I learned, both from him and from actually doing the thing, is as follows:

  • Warm up the room. Everyone is a bit nervous to start off. In fact, it may be simplest to assume that your guests are more nervous than you are. They know that seminars are interactive, after all. You might be one of those vindictive seminar leaders who likes to put people on the spot for no good reason. Taking a moment to chat to people as they come in, and doing a short intro speech saying who you are, is a great opportunity for a rapport to be started. Everyone in the room needs to feel comfortable that you aren’t going to do anything disturbing.
  • Splitting the room into groups is a great way of managing people. It allows you to ensure everyone is getting involved, and it also provides a perfect opportunity to play groups off against each other. That’s a great way of stimulating conversations, by the way. Speaking of which…
  • Good conversation is about getting the guests to interact with each other, rather than getting a one-way dialogue going between you and an individual. Finding ways to get them arguing with each other (constructively) is key. Groups come in handy.
  • Keep to time. Start and end promptly, even if there are stragglers. This also applies to tutorials, presentations, and anything similar where you’re managing a room. If you don’t (and I’ve been guilty of this myself) you’re insulting those who have bothered to turn up on time.
  • Structure. Related to timekeeping, I discovered it’s helpful to be really clear about when the activities of the session are, what order they’re in, how long they’re going to take. Some people don’t need too much liturgy, but for most, a clear sense of where they are in the session and how the different parts of it fit together is advantageous.
  • If you’re running an activity and intend to get people to feedback their results to the rest of the room, make this clear in advance. That way you’ll minimise the awkward moment where nobody wants to do it and the glance goes around before a victim is found and coerced into “volunteering”.
  • Assume everything will take slightly longer than it looks like it should on paper.
  • Consider how people are sitting in the room, what directions they’re facing. If you’re going to start out with a presentation to cover some background and introduce an activity, will everyone be able to see easily if they’re arranged in circles around tables? Similarly, if they’re sitting lecture-style, or in a horseshoe, how are they going to put their heads together?
  • Don’t be afraid of starting out with something intellectually provocative. The idea is to stimulate discussion, and that relies on investing people in the topic and making sure it’s a topic people will have different responses to. A hook at the outset can be thought of as a stepping-off point, something familiar to the guests that will serve as a starting point of the thought process you wish to explore.

With the above points in my notebook I was able to get a structure worked out that actually went pretty well, thus fulfilling the third of the three points I outlined at the start! I was really tired beforehand, mentally exhausted, and not sure I could pull it off. The effort hurt, but I met some lovely, interesting people, got Tweeted, got complemented by the great Ian Anstice, and forced myself to organise my thoughts for the benefit of others, which is often productive in its own right.

And that’s about all for now I think! I’m not the world’s most experienced seminar-runner, so I expect quite a lot of you folks are more clued up and could add points to this, so…

Are you a 24-carat seminar-smiting pro? What are your top tips for getting the most out of a room full of people? Does advice on organising a seminar translate well to other areas of life? Comments below…

CILIP Cymru 2016 Conference

CILIP is the Chartered Institute of Library and Information Professionals (UK), and CILIP Cymru is its Welsh branch. As I was studying and working at Cardiff University earlier this year, I was lucky enough to be invited by them to run a one hour seminar at their annual conference in May.

Sitting on the train on the way over elicited a surprising degree of angst; I didn’t really know anyone else going, and the prospect of trying to mix with a hundred librarians – and furthermore to talk about their jobs while not being a librarian myself – was pretty intimidating. Fortunately, when I arrived I recalled that librarians are not intimidating, in isolation or en masse, so my concerns were soon behind me.

A greater stroke of luck came with the weather. I don’t know if it’s ever reached 30°C in Swansea before. I don’t know if it ever will again, but by golly it was magnificent for the conference. Being a seaside town, and being in a hotel on the marina, was enough to make the whole thing feel more like a holiday, albeit one with rather more focused activities than is normal.

To deliver the seminar, I relied on my usual partner in such matters – Prezi (and you can find my thoughts on Prezi here), and went with a 20/20/20 split to the hour: 20 minutes talking to the audience (who were arranged in four groups of between four and seven), 20 minutes getting the groups to write down their responses to two questions I posed on large sheets of paper, and 20 minutes going over the results together.

It was a fantastic learning experience for me and a chance to share my research, and the session produced some interesting discussions, not least of which was the observation that each of the groups formatted their thoughts differently on the paper – one group used lists, one bullet points, one a spider diagram, and the fourth a random scattering of ideas. Food for thought in itself!